Policies

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Thank you for visiting my shop Two Cats and Dog Hooking.

 

I am so glad that you stopped by and have taken the time to have a look around at my wares.

 

Please CONTACT ME HERE if you have any questions or comments.

 

Accepted payment methods:

 

My shop is a secure Wix eCommerce shop for taking your orders.

 

I will never share your credit card information or store it for future purchases unless you direct me to do so.

Returns and exchanges*

 

  • I gladly accept returns and exchanges if the item is returned in it’s original form.

 

  • Contact me within: 14 days of delivery

 

  • Ship items back within: 30 days of delivery

 

I don’t accept cancellations of custom orders. You will be responsible for 50% of the approved custom work.

Please contact me if you have any problems with your order.

 

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Returns and exchange details

 

If you need a refund please let me know how I can best help with your satisfaction.

 

  • I am not responsible for items damaged in shipping. I will do everything I can to assure that your item arrives safely,

 

  • The buyer will be responsible for returned shipping costs.

Customer satisfaction is extremely important to me so let me know the exact nature of your need for a refund.

 

Shipping

I do my best at keeping shipping costs at the lowest price without compromising service.

 

International shipping can be calculated by size, location and weight. Please let me know if you would like me to help you.

 

Realize that international shipping may experience custom delays and fees and the buyer will be responsible for any customs fees for their country.

 

Please make sure that you provide the correct mailing address so that your package arrives safely to you.

 

If you want your item sooner, there will be additional fees charged for that service- you can message me about changes if you need to.

 

Additional policies and FAQs

I am happy to do custom orders. I especially welcome the possibility of making a reproduction of a children’s piece of artwork. I would require 50 percent down on custom pieces and will ship after the final payment is received.